Your health and well-being and that of our employees is of the utmost importance to us.
Like you, we are continuously monitoring the latest reports from the Monroe County Health Department, NYS Department of Health and the CDC. We have taken a number of precautionary measures to protect your health and well-being and that of our employees.
In our efforts to continue to provide you with excellent service, we are currently maintaining normal business hours of operation from 8:30am to 5:00pm. Our team is however prepared to work remotely if required to by the state authorities and CDC. We are taking the necessary precautions to protect our team, including extra cleaning and preventive measures, travel restrictions and the utilization of phone/virtual meeting options rather than face to face meetings. We’re asking that you do not visit our Rochester office location unless you need something urgently or if you have a scheduled appointment.
We’ve also opened up our telengage program, waiving the current minimum premium amounts and adding additional staff to assist in the processing of these requests. This process allows us to take applications for you over the phone at a time that is convenient for your client, allowing us all to assist them with their needs while limiting direct face to face contact. We strongly encourage you to use this program so you can keep your business going and support the needs of your clients when they need it the most. Because of the downturns in the markets, our products are more important now than ever.
We will continue to closely monitor the situation and evaluate additional measures to support you and our employees as needs arise. If you have any questions on how to best utilize our electronic and phone options for applications please reach out to Barrie Priyanto at extension 149. Please stay safe and healthy. ~Lorrie
Lorrie L. Gibbons, MS, ACS, FLMI
President & Principal ~ Proudly Employee Owned
D: 585.271.6400 x125 / 800.272.6488 / Fax: 585.271.5050
800 Linden Avenue, Rochester, NY 14625